How long will you keep my images for after the order is complete?
Once your order is complete we will store your images locally, on a secure hard-drive in our lab for
How do I use the online gallery?
Our online gallery is coming soon! Once we're ready to launch we'll update our website with everything you need
I can’t remove the photographs as they are fixed in place. Can you still scan my images?
We can scan albums (up to A4 in size) in full, page-by-page on our flatbed scanner. Because this is
Will my images be kept in order?
If your images are provided to us in order, we will ensure that they are returned to you in the
How is best to organise my photographs/slides?
Organising your images into labelled batches is always a good idea. Or you may choose to simply group together with
Do I have to count every single photograph/slide?
All we ask is that you give us a rough estimate on how many photos or slides you think you
How long will it take to restore an old photograph?
Photo Restoration usually takes a little longer as the process is more involved and is dependent on the work
How long will my order take?
Turnaround depends on how busy we currently are at The Memory Lab. Usually the images will be scanned in
How does it work?
Once we have received your order and are in receipt of your images we will set to work, scanning
What size images can be scanned/digitised?
We can scan all image sizes up to A4.